Return policy

No PRODUCT returns will be accepted, except in cases of claims : (also see the Technal General Terms of Sale)

  • All claims concerning a PRODUCT defect or an inaccuracy in the quantity or item number must be made within at most three days of taking delivery of the PRODUCTS.
  • In this case, the PRODUCTS are replaced free of charge and as quickly as possible once the faulty product has been returned to the COMPANY and checked; no claim or compensation may be made from the COMPANY in this respect.
  • If the claim is made at time of delivery by a shipper, the CUSTOMER must express his reservations in detailed terms (including the COMPANY’s references) on the shipping note provided by the shipper and notify the latter within three days of his reasoned protest via registered letter with acknowledgment of receipt, a copy of which should be sent to the COMPANY in the same format and within the same timeframe.



Returning the product :

  • Download and fill out the return form. Please specify clearly the reason for returning the product(s), including details of any damage or product defects ;
  • Mail the filled out form to : contact.webshop@hydro.com
  • Place the products you want to return together with the filled out and printed form in a sealed box ;
  • Send the box to the below address :

HYDRO TOOL CENTER TARBES
Z.I Pyrène Aéropole Nord
65290 – JUILLAN
France

 

The shipping costs of the return shipment are at your own expense.